Thank you for shopping with Zerelle Jewels. We aim to provide fast, safe, and reliable delivery for all orders. This Shipping Policy explains how your orders are processed, shipped, and delivered.

1. Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • During festivals, sales, or high-volume periods, processing may take slightly longer.

  • Custom-made or personalized jewellery may require additional time. Customers will be informed in advance.

2. Shipping Methods & Delivery Time

We deliver products across India using trusted courier partners.

Estimated Delivery Time

  • Metro Cities: 3–5 business days

  • Other Cities: 5–7 business days

  • Remote/Rural Areas: 7–10 business days

Delivery timelines may vary depending on courier availability, holidays, or unforeseen delays.

3. Shipping Charges

  • Free Shipping on all prepaid orders above the minimum purchase value (as displayed on the website).

  • Standard shipping charges may apply for COD or low-value orders, shown at checkout.

4. Cash on Delivery (COD)

  • COD availability depends on your location and courier service support.

  • COD orders may include an additional handling fee (if applicable).

5. Order Tracking

Once the order is shipped, customers will receive:

  • Tracking ID

  • Courier partner name

  • Link to track the shipment

Tracking updates may take up to 24 hours to reflect after dispatch.

6. Packaging & Safety

  • All items are packed in secure, tamper-proof packaging.

  • Fragile items and jewellery are wrapped with extra protection to avoid damage.

If you receive a damaged or tampered package, please record a video and contact us immediately.

7. Incorrect Address or Failed Delivery

Delivery may fail if:

  • Incorrect or incomplete address is provided

  • Customer is unavailable at the time of delivery

  • Courier is unable to contact the customer

In such cases, re-delivery charges may apply.

8. International Shipping

Currently, we ship within India only.
International shipping will be available soon.

9. Delays in Delivery

We are not responsible for delays caused by:

  • Weather conditions

  • Festivals or public holidays

  • Courier service issues

  • Strikes or unforeseen disruptions

We will, however, assist in tracking and resolving delays whenever possible.

10. Contact Us

For shipping-related questions or support, contact:

📍 B block, Surajmallvihar , 110092
📧 Zerellejewels@gmail.com
📞 +91 9217248478