Welcome to Zerelle Jewels. By accessing or using our website, you agree to comply with the following Terms & Conditions. Please read them carefully before making any purchase.

1. Introduction

These Terms & Conditions govern your use of our website, services, and products.
By visiting our site or purchasing from us, you are legally bound by this agreement.

2. Use of Website

You agree not to use our website for:

  • Any illegal or unauthorized purpose

  • Uploading harmful content or code

  • Attempting to access restricted areas

  • Copying website content, images, or product listings without permission

We reserve the right to block access to any user who violates these conditions.

3. Product Information

We strive to provide accurate product details, images, and pricing.
However:

  • Colors may slightly vary due to screen settings

  • Product availability may change without notice

  • Prices can be updated at any time

If any product is unavailable after purchase, we will notify you and provide a refund or exchange.

4. Orders & Payments

When placing an order, you agree that:

  • All information provided is true and correct

  • You are authorized to use the selected payment method

  • Orders may take time to process depending on availability

We accept secure payments through trusted and encrypted payment gateways only.

5. Shipping & Delivery

  • Delivery times vary based on location and product type

  • Delays may occur due to weather, festivals, or courier issues

  • Shipping charges (if any) are mentioned at checkout

A detailed policy is available in our Shipping Policy.

6. Returns, Refunds & Cancellations

Please refer to our dedicated policies:

  • Return & Refund Policy

  • Cancellation Policy

These policies explain eligibility, procedure, and timelines.

7. Intellectual Property

All content on this website—including images, logos, product designs, and text—is the property of Zerelle Jewels.

You may not:

  • Copy

  • Reproduce

  • Modify

  • Distribute

any part of our website without written permission.

8. User Accounts

If you create an account:

  • You are responsible for maintaining confidentiality of your login details

  • You agree to notify us immediately for any unauthorized access

  • We may suspend or terminate accounts violating our policies

9. Limitation of Liability

Zerelle Jewels is not responsible for:

  • Delays caused by courier services

  • Losses due to incorrect address provided by the customer

  • Misuse of the website

  • Minor variations in product appearance

Our liability is limited to the value of the purchased product only.

10. Third-Party Services

We may use third-party applications for:

  • Payment processing

  • Email marketing

  • Logistics

These services follow their own Terms & Conditions.
We are not responsible for issues arising from third-party platforms.

11. Governing Law

All disputes will be governed by and interpreted under the laws of India, and jurisdiction will be Ghaziabad (U.P.).

12. Changes to Terms

We reserve the right to update, modify, or replace any part of these Terms at any time.
Continued use of the website indicates acceptance of the revised terms.

13. Contact Information

For any queries regarding these Terms & Conditions, please contact us:

📍 B block, Surajmallvihar , 110092
📧 Zerellejewels@gmail.com
📞 +91 9217248478